Detailed Notes on Telus customer service

Detailed Notes on Telus customer service

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• At this stage, I sense I'm becoming misled and mistreated. Regardless of many calls and escalations, I still would not have clarity on my special discounts or a good resolution to my issues.

Was the chief and The explanation I are already a faithful Telus custiomer For many years. But this is about to vary!!

Back again in your day, you experienced a decision of businesses. Now We have now megacorps that swallow every single option selection up and also you're remaining with three selections spanning a complete place, all of which collude with eachother to extort It can be customers.

I called Telus CS at 8.55AM Mountain time and so they hanged up on me, indicating which i should phone for the duration of "normal office hrs". Is that this for authentic?

• I originally renewed my contract immediately after Talking with an agent named Abdul, who gave me a deal that I approved, even though it couldn’t match a suggestion from Rogers.

I might also like to understand why this was taken out? Seems Silly that we now really have to simply call tech support to try and do a thing that we failed to have to have the for previously 

after the agent assessment my account he reported I can not provide you with a deal or credits like you have now with all your exiting account, so i just gave up and hangup the cell phone.

• I spoke to several brokers, including Maria and Regal, who could not offer clarity or escalate my scenario as asked for.

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so i called the customer server (Jane) to solve The problem soon after explaining the situation and what It is really take place, The agent just aspect with her spouse and she or he lied about the credits and discount rates they removed from my account as being a faithful customer with Telus and she or he stated the credits expired and no longer obtainable, she Feel i'm Silly, In case the price cut has expired i really should begin to see the expiration date on my Monthly bill like i see on residence service Monthly bill.

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@Oleginza Wrote: I named Telus CS at eight.55AM Mountain time and so they hanged up on me, declaring which i really need to phone all through "normal Workplace several hours". Is this for real?

Take note: if The subject just isn't nonetheless protected by TELUS Specialist Messaging, you'll be delivered that has a callback selection.

Seems like all we are able to do now's air our grievances on a community Discussion board during the hopes of somebody in a position of authority can actually do a thing about it.  

I was at last supplied case selection 21911243 and informed that a manager would phone me back inside two several hours, which didn't materialize. Rather, I was informed which i required to wait around 24 hours.